I loved the location of the hotel, great sunset view just across the street from the property. Staff were excellent. John gave us an upgrade to a beautiful room with an awesome sunrise we saw every morning from our porch. John gave us the information about how to get around the island on bus. He is a gem for the hotel.

Nothing

The location of our room with the small pool just steps away was wonderful! The welcome bottle of champagne was a nice surprise.

Free waters daily would be appreciated.

The staff were great- special mention to John at the front desk who was just fantastic!! Very helpful, very friendly and so well spoken. The hotel was very pretty, we loved the pool and bar area and the proximity to Fira town.

The bedroom was slightly underwhelming for the price paid.

Pool and location.

No hooks for towels in bathroom. No fans. No extra key for other guests staying in same room. Hair conditioner would be nice. Would be nice to go in the pool in evening.

Very clean and great location to walk to the main town. Pool area was great and nice to have a spot to rest.

There was no cell service or working wifi in the room.

The property was beautiful, and SO clean! It was located in a prime/perfect location as well. It was close walk to FIRA but also a bit outside of all the craziness/hustle and bustle. The staff are very friendly, and accommodating and go above and beyond. The pool staff is extremely attentive and also go above and beyond to make everyone’s experience wonderful during their stay.

The rooms are not sound proof and you can hear everything - do not expect to sleep in comfortably without being woken up to your neighbours shower and or the chairs in the rooms being dragged across the floor

The location is quite good, close to the narrow streets where the village is with its all stores and restaurants. The pool is unbelievable nice but we couldn't enjoy as it was raining and windy. The structure is excellent! Staff are very helpful.

The bathroom has a glass door that dos not provide the best privace soundproofing features. Also, in dispite of all the good things, this hotel is more like a 3 stars than 4, considering the standard decoration and comfort of the bedroom. It is important to mention that the breakfast included does not correspond to a 4 stars hotel. The hairdryer is unbelievably bad. It wouldn't blow out a candle. It's a safe model that doe not heat up enough to give the hair a nice and quick shape. Bring your own hairdryer to not get disappointed.

Breakfast was good, the only thing missing for us was the decaf coffee that I had to go get at the pool bar each morning and purchase extra but they were very accommodating by opening it early on our last day so we could get some before our taxi pick up The staff was very sweet and very helpful with their advice on everything, directions, restaurants , taxi reservations etc…

More varied foods to offer on menu and better deserts. We would have eaten there instead of out if the menu was more extensive. Decaf coffee lol The pool needs a handle in the shallow end. My mom and I couldn’t get in we were scared to slip and hurt ourselves. There was one in the deep end but we didn’t want to go there the water was quite cold

The hotel is located only a short distance from the centre of Fira but you would never know it. It has a very unique design that is completely in keeping with the architecture of the community. You really don't have the sense you are actually in a quite large property. However what made the hotel successful for us was every member of staff was very friendly, helpful and good humoured. Nothing was too much trouble and the suggestions anyone made for food or excursions were done so without bias as to price or supplier. We found the quality and choice of food at breakfast or dinner was excellent. We also thought the prices were better value than going into Fira. Our room and shared facilities around reception and the pool were very clean and well kept. All in all the whole place has a very positive atmosphere. We plan to return next year but in the meantime are looking at other KD Hotel resorts.

We had absolutely no issues at Santorini Palace. In 40 years of business and family travel we couldn't remember a hotel we enjoyed more.

Location is superb: Firostefani is a 7 or 8 minute walk to Fira centre which means you're close enough to the hustle and bustle without being overwhelmed by the busy times when cruise ships disgorge their cargo! Similarly a 30 second walk across the road leads to a stunning view of the caldera and 2 minutes to one of the best sunset viewing spots outside Oia. Lots of bars, taverna etc nearby and we ate well at the hotel bar which was good quality and affordable. Worth upgrading to a sea view if possible as the sunrise is stunning and opening your doors to THAT view each morning is worth the extra spend. Rooms spacious and housekeeping excellent at keeping them clean. Complimentary bottles of water once a day was a nice touch, as was a bottle of wine on arrival. Only criticism would be a lack of an iron, but we managed! Good quality air-conditioning and a good size balcony with table and chairs. Staff were exceptional across the hotel, from Luciano who took our bags to Spyros and the women who work the desk who explained excursions and other details with infinite patience, kindness and top local expertise. Elsa, our housekeeper, was friendly, efficient and always made sure we were looked after while Dimitris and the crew at the bar were always smiling and ready to give us a lesson in improving our Greek. Breakfast was very good with a broad selection of hot and cold options - all the usual things were covered from bacon, sausage, egg etc to continental breakfast, lots of fresh fruits and greek yoghurt and a choice of local greek pastries which would change daily. I really enjoyed trying new Greek delicacies each day! In short, Santorini Palace is worthy of it's name and we enjoyed every aspect of our stay there. We will certainly return. Your staff are a credit to you!

Please consider irons in the room.