In the room, It was so quiet! That was exactly what we were looking for

Upon our arrival at the reception area, we requested a taxi. While the male receptionist was friendly and inquired about our well-being, the female German receptionist later reprimanded him for being too chatty and friendly. It’s important for all guests, regardless of status, to receive consistent and respectful service.

The room was spotless, in perfect condition, with a great view (23rd floor). The bed was very comfy, I liked the bathroom with a toilet separated by non-transparent glass walls. It was very quiet. Everything was great. Though it is not in the city center, it is very comfortable to get to the city center by underground line U4 (without changing), and there is one tram line going directly to the Botanic Garden. The pool and saunas were great to have and relax in after busy days in the city. We also used the gym to work out - this is a great add-on. We did not take the hotel breakfast, as there are several cafeterias near the hotel, where you get great breakfast with lower price. Staff was helpful and friendly, and we were allowed to check out a bit later - this was very nice of them!

There was no bar open, but you could buy some drinks and snacks from the machines and still have a good time in the lounge.

Clean, well-appointed room, very nice breakfast buffet.

Gentleman on the desk that evening was a sloth. Waited an hour in line (not a long line to check in. Some waited 1.5 hours. He also stated he did not have the authority to extend any reservations. After experiencing a flight cancellation, and it being 2AM, this was not the sort of service desired.

I recently stayed at this hotel and I cannot express how wonderful my experience was! The room was not only spacious but also incredibly comfortable. The bed was exceptionally cozy, allowing for a perfect night's sleep. The cleanliness of the room was outstanding, making me feel right at home. I would like to highlight the exceptional service provided by Claudia, one of the staff members. She was absolutely fantastic always wearing a warm smile and welcoming demeanor that made my stay even more enjoyable. As for the location, it couldn’t be better! The hotel is surrounded by an array of fantastic restaurants, a pharmacy, and various shopping options, making it incredibly convenient. Additionally, there’s a spacious area nearby where festivals are held, adding to the vibrant atmosphere. Please note that my booking did not include breakfast, but given the proximity of local eateries, it was easy to find delightful options nearby. Overall, this hotel truly exceeded my expectations, and I highly recommend it to anyone looking for a comfortable and enjoyable stay!

I have no negative feedback; on the contrary, everything was fantastic! That's why I made two trips to Germany within a month and stayed at the same hotel on both occasions. My experience was excellent each time.

The locations was pretty far from the centre but it had a good comunication for the public transport. The cleanliness wasn't at the highest standards but it was good enough. We stayed at the 12th floor and the view was nice, the gym at the top floor was awesome, good variety of machines for continuing your exercise routine. It's not the fanciest hotel but it does look great and it gives a very good value for the price.

The pool is more for adults, but it was great for the kids. No towels in the pool area was unexpected and created a problem when we had to go back to the room (wet) for them, but we got it worked out in the end. The breakfast (we chose to include with our room) was excellent and the staff were very helpful and attentive when we informed them of our needs regarding allergies.

Would have loved for the directions to the parking garage to have been made clear in the booking info or communications from the hotel before our stay. Location is in a very busy urban area and the garage is mixed-use for the neighborhood. The vehicle entrance requires some real maneuvering to get to relative to the main entrance of the hotel lobby. Also cash only for payment!

The complimentary rooftop spa and sauna was absolutely incredible! Robes, slippers and towels in the room ready for you to use. The room layout room was really spacious and in immaculate condition we really loved the separate bath and shower! I would give this hotel 10 stars it’s the best we have ever stayed in you will not be disappointed. Central to Munich city square and train station - great transport links to the tram! Also a brilliant walk into the city if you want to get your steps in and sight see.

Nothing!

Nice big rooms on high floors. Location is perfect in Arabella to go around Bogenhasuen and city as well via metro. Good infrastructure

The hotel stuff is made only 2 of people at the counter and its always full at the reception. For any small thing you need to queue and wait, really not helpful. Then it's impossible to reach the reception via room service and for any request you need to go downstairs in the lobby as nobody comes to your room, a lot to improve!!!

Room was clean and similar to photos. Facilities were old but acceptable. It was very hot in the room and they sent us technician to turn off heaters.

Old facilities. Expensive parking (30 EUR per day). It was not a good idea to cock in the room using kitchenette facilities as ventilation was very bad and cocking smell was there for days.

I needed to leave a few days early due to a family emergency while my partner stayed on for business purposes they were so understanding and nice about the whole situation really enjoyed our time there and would definetly book again! Thanks so much to all the staff everyone was so lovely and welcoming