Location of our main room (room 4) was excellent, just off the old bridge and main city center. The room was beautiful design and clean. The building is a quaint and quirky, adding real character. Despite the busy location, when you close the windows, the noise is limited. Lots of amazing bakeries around so I recommend breakfast where (eg Zeit fuer Brot) and lots of fun bars and restaurants around as well.

Our second room was in another building (100 meters or so away) and less beautiful. All worked and comfortable but not with the same character. I had not noticed this when booking, though it was mentioned.

Brilliant location just next to the bridge and short walk to the cathedral square. Beautiful courtyard and food was excellent. The rooms were very comfortable and the decor great. Breakfast staff were friendly and accommodating.

Waiting staff in evening restaurant needed to pay a little more attention to detail. We asked for a certain type of wine and got another, we asked to eat what the gentleman on the table next to us had had and two different meals came. An apology was given but no offer to change it. We were then ignored - we would have ordered more drinks and when we had to ask for a dessert menu the staff were unhappy as it was late. Little improvements would have made this an amazing experience but we were left feeling like we were a bit of an inconvenience.

Well-appointed hotel in an excellent location. Charming inner courtyard area. Our room was spacious and very comfortable with a view of the old bridge. The hotel also has a very good restaurant. Dinner and breakfast were super.

Check-in was a bit slow as the reception was temporarily unmanned at the time of our arrival. There is very limited space to stop the car and unload bags. It's a five minute brisk walk from the carpark, so if bags are not too heavy, probably better to drive straight to the carpark before checking-in.

This hotel is very centrally in the beautiful old town, with a very welcoming and friendly team. Quiet with a good restaurant and excellent breakfast. Unfortunately one of our group of two couples had a heart issue which the hotel quickly assisted us with, organising a taxi immediately to the nearest hospital that arrived in two minutes. In the event one couple had to return to England for medical help. As we were touring by bicycle, and four days away from our car in France, we then had luggage and two cycles to deal with. The hotel kindly offered to store both securely in their cycle cellar for ten days whilst we continued our circular tour back to our car and then collect on our return journey back to England. They removed all the stress from a difficult situation and I can't thank them enough for their help.

The hotel’s location is probably the best part of it, you’re right by the old bridge in the middle of old town Heidelberg. The staff was very friendly and helpful. The breakfast was tasty, nice selection of bread and müsli.

The room we stayed in was very noisy. We could hear everytime one of our neighbor guests flushed the toilet, and people coming in and out of the elevator, or walking up and down the hallway.

Loved that we were close to the water. The room was so lovely and comfortable. We lived in Heidbelberg for nearly 10 years and we never stayed downtown. It was so nice and the parking was very close by.

While it is mentioned in the advertisement that is may be loud with traffic, etc...it was MORE than loud. There was so much loud noise coming from the street from early in the morning. MANY trash trucks and some kind of construction. We were also there during a VERY hot week. We had 1 fan and could have used a second one. We had to keep the windows open at night for there to be any air which then contributed to the noise. Our balcony was so cute and COVERED in spider webs and pretty large spiders. I'm a fan of outdoor spiders but this was a LOT. Maybe a couple in the corners are ok but these were under the table and legs of chairs and between the railings. We weren't able to enjoy the balcony like we wanted to.

Ist is located super close to the historic center The room was actually nice, juiniorsuite 1, 2nd floor, It had an additional living space upstairs (yes a steep stair inside the room) which could be enjoyed if you stay for some days And we do of course appreciate that we were able to have our dog with us. Reception desk guy was kind, even when I was stressed and impatient after a long car ride 👍

Be aware that staying in the city center, the noise in the street never stops Once partying tourist and students have found their way home, taxis and some local cars will continue to rumble over the cobblestone paved streets, and delivery trucks will start coming in in the early morning Sleeping with an open window was virtually impossible The breakfast is not worth its price

We had booked the apartment which is away from the main hotel what they call ‘ annexe ‘ The location is everything , right at the heart of the centre and overlooking the river .

The hotel could have given clear directions for bags to be unloaded from the car. Parking is just a few mins to get to. Hotel must improve communication to guests for those wanting to offload at the annexe

This was our (me my husband and our dog) second visit to this Hotel. It's in a great location close to great restaurants and cafes. All staff are very frienly and profesional. Would recomend this hotel to anyone visiting the city.

nothing everthing was great

Alex, the host, was wonderful. I was a bit flustered when we got there and unsure of where to unload the luggage. He helped bring it to the room and made check-in very simple and stress free. Was the same when we left... there was a spare room where we could keep our luggage while we explored the city and castle the day we left. I would definitely come back. Well worth the feeling of security. The city was at our footsteps! Also loved that they had a close-up mirror for applying makeup!