The hotel is lovely. It is nicely decorated and there are multiple places to sit comfortably while you are waiting for a transfer or tour pick-up. Our room was very small. We had two, comfy twin beds and the room was nice and warm. It was early January and the temperature was pretty cool at the time that we were there. It was good that they offered a little desk in the room. There was enough space for me to get some work done on a laptop. They have a nice restaurant and a nice, small bar area. We had dinner at the restaurant and the food and service were really good, a bit pricey for Ecuador. The breakfast buffet was really good and they had a lot of options. Everyone at reception spoke English well, they were all very helpful and friendly. Our transfer to Baños was an hour late and the doorman waited with us to make sure that everything was okay.

The room was very small and the stairs leading to the room were narrow. It wasn't easy lugging our large bags up the stairs. Fortunately, we only had to go up 1 flight of stairs. There is an elevator on the newer side of the hotel.

I liked the ambiance of the hotel, the layout where it had different sections where the rooms were located, so almost felt like a smaller boutique hotel. I liked the decor, the cleanliness, and the friendliness of the staff. Breakfast had really good fresh fruit, along with several choices for various palates.

I was surprised that I had to pay my bill for the four nights I would be staying right when I arrived. I've never had that happen before and it seemed strange to me. I don't like paying for something before I actually receive the item or service. Fortunately, I did like the hotel, etc., but that just seemed weird. I would have liked the breakfast to have better bread choices, such as croissants. Quito is full of bakeries with nice choices for bread. This was the only part of the breakfast that I didn't appreciate.

This is a very nice boutique hotel with lots of charm. Lobby and rooms are beautiful. I really enjoyed my stay there. Staff was friendly and helpful. Anyone who appreciates design should visit this hotel. It's a nice change to all the standard chain hotels. I had lots of light in my room, even the bathroom has daylight. It's very pleasant. Good breakfast spread with fresh fruits. The location is also good near the Mariscal area and not too far away from the historic centre.

Not much to critisise really. Shower head could have been better. Restaurant should offer at least one proper vegetarian option (not just pasta and tomato sauce).

It was my second time i had stay in this hotel. The breakfast was really great. There was a lot of protein so it was good. Bed was really comfy !

The bathroom was so tiny. I was difficulty to move inside of the bathroom and the smell of the toilet was awful. During my first stay, the room was really nice but this time it was really horrible. So I didn't think, i paid a just price fort the room.

This was our first hotel on the self driving round trip through Ecuador - what a perfect start! The hotel is not too big (exactly as we like it 😊), has several areas that are decorated in a different way letting you enjoy the comfort, design and privacy. The staff is extremely attentive, helpful, speaks very good English, any time ready to help you with and advice what to see, where to eat, to call a taxi (and give the driver the directions! 😁) or make a reservation for you. The location is very quiet, within a walking distance from the many Mariscal's restaurants and a short taxi drive (4 usd) from the historical centre. Breakfast is a dream! Fresh fruit and good coffee we're my favourite part 😊 There is a nice view over Quito from the terrace by day and by night 👍 Highly recommended! Would be a pleasure to stay here again one day maybe ❤

There was nothing not to like 😊

The hotel is in an excellent location. All the staff (front desk, restaurant, cleaning and maintenance) were pleasant and very helpful. The room was of adequate size and clean; and the bed was comfortable. The WiFi was reliable. Breakfast was good.

Throughout my stay, the hot water in the bathroom took at least 25 minutes to move from “frigid” to “barely tepid”. This was reported to hotel staff and noted in the in-house hotel questionnaire.

Super quiet location in a loud city. Staff was friendly and helpful. Nice balcony and beautiful reading rooms . Two great cafes right next door. Filtered water 24/7 available!

Breakfast was always the same, coffee was terrible, and no options of dairy-free milk. Bed is a bit too hard for me

Very good selection for breakfast with enough variation day by day. Very attentive and helpful staff. Location perfect for our needs, with enough small restaurants and shops in the area.

As a solo female traveller I felt safe. Additionally, the staff was welcoming, helpful and friendly.

there is a centre courtyard that is covered by some type of hard clear plastic. When it rains the rain dripping onto or off of some thing onto the plastic is very loud.

welcoming staff, provided extra filtered water, gave good directions to sights, got taxis whenever needed, our standard room was very clean & quiet, pretty modern Newtown style.

phone in room had to be unplugged and replugged to work.