102 條評論
從
$150B.P. 90, Goma, Nord Kivu, R.D Congo. , Goma, 扎伊尔
102 條評論
1/56
餐廳
戶外游泳池
兒童游泳池
免費私人停車場
免費無線網絡
客房服務
健身中心
蒸汽房
Welcome to Goma Serena Hotel, a luxurious 5-star establishment located just 1.9 km from the heart of Goma, DR Congo. With a stunning lake view, this pet-friendly hotel offers a range of exceptional amenities, including an outdoor swimming pool, kids' pool, and a fitness center. The hotel provides free Wi-Fi, free private parking, and complimentary breakfast for guests. Relax and unwind in the hot tub or sauna, and enjoy delicious meals at the on-site restaurant. The hotel also offers a shuttle service and airport shuttle for an extra charge.
The Goma Serena Hotel boasts 102 reviews and prices start from $150. Whether you're traveling for business or leisure, this hotel offers non-smoking rooms with air conditioning, a 24-hour front desk, room service, and a terrace. The serene garden and beach chairs/loungers provide the perfect spots to enjoy the natural surroundings. The hotel also features live music and performances, making for a delightful stay in Goma.
Experience unparalleled luxury and hospitality at Goma Serena Hotel, where every detail has been carefully considered to ensure a memorable and comfortable stay. Whether you're taking in the lake view from your balcony or enjoying the myriad of amenities, this hotel promises a truly enchanting getaway in DR Congo.
After enjoying the hotel amenities, guests can indulge in a delightful dining experience at the two on-site restaurants. The Rumoka Restaurant offers a modern and romantic ambiance, making it a perfect setting for a special evening. For a more casual dining experience, guests can head to the Kahuzi-Biega Bar & Terrace, which caters to families and offers a modern atmosphere. Both dining options provide a variety of culinary delights that will satisfy any craving, ensuring that guests have a memorable gastronomic experience during their stay.
For the convenience of guests, Goma Serena Hotel accepts a variety of payment methods, including cash, Mastercard, Visa, American Express, Maestro, and UnionPay. This flexible approach to payments ensures that guests can settle their bills with ease, providing peace of mind and convenience throughout their stay.
Goma Serena Hotel offers a range of elegantly furnished rooms for single occupancy, each designed to provide the utmost comfort and relaxation. Whether guests choose the Deluxe Twin Room or the Executive Suite, they can expect generous amenities such as free Wi-Fi, air conditioning, and a tranquil outdoor terrace to unwind on. With comfortable beds and modern furnishings, guests can rest assured of a luxurious and refreshing retreat in the heart of Goma.
最近的機場
Goma International Airport
1.5公里Bukavu Kavumu Airport
53.2公里餐廳
戶外游泳池
兒童游泳池
免費私人停車場
免費無線網絡
客房服務
健身中心
蒸汽房
桑拿
空調
酒吧
現場停車
露台
隔音房間
24小時前台
湖景
無煙房間
現場音樂/表演
輪椅無障礙
沙灘傘
沙灘椅/躺椅
小廚房
電梯
花園
景觀
高層樓層可透過電梯抵達
免費盥洗用品
陽台
浴缸
顯示 7 張照片
豪華, 2 張單人床, 單人使用
2 張單人床
1 張沙發床
450 平方英尺
湖景
私人浴室
陽台
浴缸
+
x3
更多細節
Indulge in the spacious 452 sqft Deluxe Twin Room with a stunning lake view. Enjoy the comfort of two twin beds, a private bathroom with a bathtub, free toiletries, and a balcony.
顯示 6 張照片
高級房, 特大號, 單人使用
1 張特大號床
485 平方英尺
湖景
私人浴室
陽台
浴缸
更多細節
Experience luxury in our Superior Double Room, spanning 484 sqft and offering a stunning lake view from the terrace and balcony. Enjoy the comfort of a king size bed, air conditioning, and a spacious private bathroom.
顯示 6 張照片
豪華, 特大號, 單人使用
1 張特大號床
375 平方英尺
湖景
私人浴室
陽台
浴缸
更多細節
Indulge in our spacious Deluxe King Room with stunning lake views and a private balcony. Perfect for a solo escape or a romantic getaway, featuring a luxurious king size bed and a relaxing bathtub.
顯示 5 張照片
小型套房, 單人使用
1 張特大號床
590 平方英尺
湖景
私人浴室
陽台
浴缸
更多細節
Experience luxury in our spacious 592 sqft Junior Suite with a king-size bed, a private balcony, and a stunning lake view. Enjoy the comfort of air conditioning, a bathtub, and free toiletries in your private bathroom.
顯示 5 張照片
行政套房, 單人使用
1 張特大號床
1 張沙發床
755 平方英尺
湖景
私人浴室
小廚房
陽台
更多細節
Indulge in luxury with our Executive Suite, featuring a spacious 753 sqft area, a stunning lake view from the balcony, a kitchenette, and a cozy king size bed. Perfect for a relaxing getaway for two.
顯示 4 張照片
豪華, 特大號
1 張特大號床
更多細節
豪華, 單人床
1 張單人床
更多細節
顯示 4 張照片
豪華, 單人床
更多細節
顯示 4 張照片
小型套房
更多細節
顯示 3 張照片
行政套房
更多細節
顯示 3 張照片
豪華高級
更多細節
豪華高級, 單人床
更多細節
8.4
102 條評論評估類別
清潔度
舒適度
位置
設施
員工
性價比
WiFi品質
早餐
精選評論:
Salim
10
2025年4月
The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.
Serviice delivery during our stay was far from satisfactory. The staff members appeared to be extremely slow in attending to our requests, and it was evident that there was a shortage of staff available to handle the guests' needs effectively. This lack of efficiency in service greatly impacted our overall experience at the hotel.
Robert
8.2
2023年11月
Room was comfortable. The shower was very good! I liked the brekfast. The omelet station was great!
There was a wedding or party at the pool on Saturday night. The music was very loud and played past 1 AM. It kept the entire hotel awake. The music needs to be finished by 11 PM if it is outside.
Elie
10
2023年12月
This a excellent place to be. The landscape and view to Kivu Lake was breathtaking.
I think the front desk needs to be at the height of this jewellery. But they tried their best.
Maupe
9.1
2023年6月
Price-Value-Ratio was excellent. The Breakfast Buffet was exceptional (at least compared to what you usually get, in this part of the world). The room was very luxurious and spacious.
Not everyone of the staff is on the same level of friendliness. But that is a complaint on an already high level.
Daniel
10
2022年3月
Excellent service by its staff. Most professional, helpful and courteous. Particularly front desk staff Yves. Also, Tinah and Sarah in the Front Office who helped organised our trip to the volcano. And all other front desk and housekeeping staff we encountered always helpful and very professional. The hotel is nicely located and the facilities, pool, spa , gym, breakfast are very nice. But the most valuable asset is its staff.
A little pricey.
Julius
9.1
2024年6月
It was a great experience given the location.
Luanda
10
2023年3月
most of the workers are very friendly and polite and so helpful
I can say i did like every thing about the property
Abeer
10
2022年2月
I liked everything in this hotel. staff is friendly and always having something nice to say. the view is amazing. the room is very clean. I was luckily upgraded to a suite so i really enjoyed my stay. i felt very secured as well. can’t think of another hotel in Goma for my next stays.
nothing
Dale
8.2
2021年12月
Nice location and the Thematic Decor was in keeping with the ambience. Good COVID protocols observed. The staff were also flexible to adapt to service requests.
No need to advertise the Executive Suite has a kitchenette since guests are prohibited from using the stove and utensils also not offered.
Robert
9.1
2022年3月
Everything
Food and drinks very expensive
機場
Goma International Airport
1.5公里Bukavu Kavumu Airport
53.2公里機場
Goma International Airport
1.5公里Bukavu Kavumu Airport
53.2公里景點
Volcanoes National Park
23.3公里Rumoka Restaurant
氛圍
Kahuzi-Biega Bar & Terrace
氛圍
位置
功能
年齡限制
可用性
餐廳
戶外游泳池
兒童游泳池
免費私人停車場
免費無線網絡
客房服務
健身中心
蒸汽房
桑拿
空調
酒吧
現場停車
露台
隔音房間
24小時前台
湖景
無煙房間
現場音樂/表演
輪椅無障礙
沙灘傘
沙灘椅/躺椅
小廚房
電梯
花園
景觀
高層樓層可透過電梯抵達
免費盥洗用品
陽台
浴缸
安全設施
醫療專業人員的訪問
安全與保安
24小時保安
安全警報
保險箱
公共區域監控
滅火器
煙霧警報器
查看
湖景
景觀
泳池景觀
廚房
餐桌
電熱水壺
咖啡機
微波爐
小廚房
房間設施
衣架
熨斗
服務
喚醒服務/鬧鐘
公共區域
共用休息室/電視區
戶外
戶外家具
花園
露台
陽台
活動
當地文化導覽或課程
現場音樂/表演
有氧運動
交通
機場接駁車
機場接送
機場送機
接駁服務
租車服務
媒體與科技
電話
電視
平面電視
衛星頻道
起居區
沙發
書桌
休息區
用餐區
前台服務
24小時前台
禮賓服務
提供發票
現場ATM
行李寄存
清潔服務
每日房務
西裝熨斗
洗衣
熨燙服務
商務設施
傳真/影印
會議/宴會設施
商務中心
食品與飲料
餐廳
茶/咖啡機
酒吧
迷你吧
食品與飲品安全
食物安全送達
食物可送至客房
外帶早餐盒
水療
按摩
按摩椅
背部按摩
打蠟服務
兒童游泳池
髮型設計
更衣室
光療
戶外游泳池
化妝服務
健身
健身中心
頸部按摩
理髮
美甲
美容服務
面部護理
情侶按摩
全身按摩
染髮
桑拿
沙灘傘
沙灘椅/躺椅
身體包裹
身體護理
身體磨砂
手部按摩
水療
水療休息區/放鬆區
頭部按摩
頭髮護理
修腳
蒸汽房
足部按摩
Spa設施
體育距離
客房服務的手機應用程式
無現金支付可用
停車
免費私人停車場
現場停車
網絡
免費無線網絡
臥室
床單
衣櫃或壁櫥
無障礙
高層樓層可透過電梯抵達
輪椅無障礙
整個單位位於底樓
整個單位無障礙設施
一般
殘疾人士設施
瓷磚/大理石地板
電梯
隔音房間
家庭房
可提供相連房間
客房服務
空調
美髮/美容沙龍
鋪地毯
無煙房間
指定吸煙區
娛樂與家庭服務
兒童戶外遊樂設施
浴室
廁所
吹風機
客用浴室
淋浴
毛巾
免費盥洗用品
私人浴室
拖鞋
衛生紙
浴缸
浴缸或淋浴
浴袍
從 12:30 開始
入住時須出示帶照片的身份證明文件和信用卡
直到 11:00
Pets are not allowed.
WiFi is available in all areas and is free of charge.
Age restriction may apply
Free private parking is available on site (reservation is not needed).
兒童政策
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
嬰兒床和加床政策
0+ 歲
5+ 歲
根據要求提供加床
每人 $35 每日
13+ 歲
根據要求提供加床
每人 $70 每日
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Visa,
Mastercard,
American Express,
Maestro,
Cash only,
UnionPay
此物業接受現金。
At what times are check-in and check-out at Goma Serena Hotel?
Your reservation at Goma Serena Hotel includes a check-in time of 12:30 and a check-out time of 11:00.
Is free parking available at Goma Serena Hotel?
Yes, there is parking available at the Goma Serena Hotel. It is free, private, and located on-site. There is also no requirement for a parking reservation.
How much does a stay at Goma Serena Hotel cost?
Goma Serena Hotel has a starting price of $150 for accommodations. Do remember that actual rates might deviate based on the room and date. Insert your dates for a detailed price view.
What are the room types available at Goma Serena Hotel?
The hotel offers Deluxe Twin Rooms, Junior Suites, Executive Suites, Superior Double Rooms, and Deluxe King Rooms. The occupancy ranges from single to double, and the rooms can accommodate either 2 adults or 2 adults and 1 child. Smoking is not allowed in any of the rooms. The bed sizes vary, with options such as twin beds in some rooms and king size beds in others, and the room sizes range from 377 sqft to 753 sqft.
Which amenities can guests enjoy at Goma Serena Hotel?
At Goma Serena Hotel, guests can enjoy their time making use of the leisure amenities. They can spend time relaxing and unwinding by taking a dip in the outdoor swimming pool, while kids can have fun in the dedicated kids' pool. For those looking for dining options, there's the Rumoka Restaurant for a family-friendly or romantic ambiance and the Kahuzi-Biega Bar & Terrace which is also family-friendly and modern, giving guests a choice of delightful dining experiences. There are also additional amenities to make the stay more luxurious, like the hot tub/jacuzzi, sauna, and spa. In the evening, visitors can be entertained by live music or performance at the hotel. All these facilities provide ample opportunities for guests to fully enjoy their time during their stay at the hotel.
Is there a swimming pool at Goma Serena Hotel?
The Goma Serena Hotel offers an outdoor pool available all year round. It is specifically for kids and includes a shallow end, providing a view as well.
Are there restaurants located within Goma Serena Hotel?
Yes, the hotel has two on-site restaurants. The Rumoka Restaurant offers a family-friendly, modern, and romantic ambiance, while the Kahuzi-Biega Bar & Terrace provides a family-friendly and modern atmosphere.
Can I use my credit card at Goma Serena Hotel?
Yes, you can use your credit card at Goma Serena Hotel. The hotel accepts Mastercard, Visa, American Express, Maestro, and UnionPay. Additionally, cash is also accepted as a payment method.
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