The staff are all very helpful and friendly. The apartment was spacious, ideal for a longer stay. It was well located for us, near to family and across the road from the Arcadia shopping mall. It was useful to have a kitchen and utility area. The bed was very comfortable. Everything was spotlessly clean. A hearty breakfast was included, with a delicious selection of fresh fruit.

The main drawback is noise from the busy road junction just outside. Some room are better than others (we switched apartments mid-stay) but none avoid it completely. The only other issue was that the hot water supply was unreliable.

Very good location just across Arcadia mall, at groundlevel of the hotel there are a pizzeria, ice cream parlor and simple cafe, 3 blocks down there is another food strip and it’s 10 minutes away from downtown or other activities. Rooms are automatically cleaned every day and breakfast is served at your room and you can book your tours via the hotel. But most of all, the staff Tatiana, Valentina and David are so friendly and helpful. Always there when you need them, have questions are for calling a taxi. After 2 weeks they felt like family🥰

It is a bit outdated, but shouldn’t be a big problem. Some might miss a swimming pool but there are lots of things to do around. Breakfast could have a bigger selection because after 2 weeks you don’t want to see eggs anymore, but still it’s not bad at all for the items you are getting. Overall you can’t really say anything bad about Portal.

The treatment at the hotel. Staff was nice friendly

A bit dangerous to cross the road. Cars pass through red light. Had to be very carefull

GREAT BREAFAST! I love starting my day not having to wander around looking for a place to have coffee and breakfast. The hotel is conviently located across from The very extensive Arkadia Commerce Mall. The Hotel property is situated on basically a "traffic Island" with HEAVY traffic on all sides and all the associated noises. We still enjoyed our stay as the staff were very acommodating and friendly and the overall stay was a great value for the money. We were able to sleep comfortably since the traffic noise drops dramatically as the evening wears on. I would definitely recommend this hotel.

The noise of the traffic at times is a little bit much but nothing too overwhelming. Keep in mind that staying in a city of 2.5 million people you have to expect traffic - it is as simple as that. I would certainly return.

Great location close to everything the staff was Great .specially valentina.

Always my choice when traveling to Medellin, great location, near Poblado, safe area. New Smart TV! Breakfast, the ladies in the kitchen always are helpful and kind.

Nothing

Great value! We has apartment 803 (one bedroom with a queen sized bed and two bathrooms) I definitely recommend getting something on the highest floor possible as that will give you the best view and the least traffic noise. The 8th floor is the top floor which means it also has very high ceilings. The traffic noise is really not bad at all - just a bit of white noise. The property is located in the Belen neighborhood, an upscale residential neighborhood. Very convenient and safe to walk in. El Poblado is a $2 uber away. Our apartment had a beautiful view of the city, the daily room service breakfast was excellent. The housekeeping and desk service was top notch. The mall across the street and surrounding neighborhood has everything you need.

Sometimes the breakfast takes quite a while to be delivered so order early!

The location is excellent with the Arkadia shopping centre across the avenue. The bus station and domestic airport are a short distance away. The staff are very friendly and service oriented. The apartments are spacious and comfortable.

The only thing we disliked was that the building is at a very busy traffic circle where 4 major roads meet. The room windows are simple single pane glass that provide no isolation from noise. If you are at all noise sensitive this is not the place for you as traffic starts getting heavy by 5am and continues until late at night.

Room was very clean. The staff is kind and helpfull. I enjoyed that they bring your breakfast (included with stay) to your room. And also the optional lunch or dinner to your room (at extra cost) if you are too tired to leave the room. Also liked that there is a big shopping mall right across the hotel. With a supermarket, pharmacy, food court, movie theater, bowling alley and many many shops. Very convenient.

We booked 3 rooms. With the same value. But 2 of them were renovated. 1 was a bit out dated if you compare it to the othe two rooms. But it was still clean and comfortable. For the light sleepers that go to bed early, ask for a room as far away from the busy round-about in front of the hotel. Ask for the most quit room available.

Good location but noisy. Expected considering where I was going Loved the restaurant staff and the ladies that cleaned the rooms Front door staff were very helpful and nice

Bed was not to my liking but hard to find a comfortable bed away from home Kitchen could use a little more utensils to cook solo in the apartment Otherwise a great 2 week stay