We stayed in a room with club access which was absolutely worth the extra money. Food and drinks are provided in the lounge all day. The breakfast was very good as well, very fresh breads and a good choice of food. The swimming pool was nice with sauna and steam room and 1 plunge bath. Room was comfortable, not noisy being on the 39th floor.

The room smelt of smoke, according to the staff because the place is already old (13 years?). They gave us an airprurifier to combat the smell and even manage to open the window, which is not an entirely good idea with all the smog outside. But it helped somewhat.

The hotel is great with the service and the staff are all very friendly and helpful. The location is ok too, there isn’t a shopping centre around, but it is close to the city centre. The concierge staff, September is amazing with her services and bring the service to the next level. It is definitely an asset to the hotel. No regret at all to stay at this hotel. I had dinner at Lixuan Chinese Restaurant, Stella who served us was great. I would like to recognise both September and Stella. Please pass my recognition to them and hopefully the hotel will show the appreciation to them.

Nothing. If I must have a negative, I will say that if the transportation service is provided to the guest, I would suggest that the hotel can at least provide twice a day for the guests for the convenience.

I had a truly memorable stay at this hotel. The staff were incredibly attentive and friendly, with a genuine focus on guest experience. A special mention goes to one of the breakfast staff who noticed I follow a vegetarian diet. Since the vegetarian options weren’t clearly labeled, she kindly arranged for the kitchen to prepare a special meal just for me and personally brought it over. Such thoughtful service really stood out. The room was spotless, with high-quality toiletries and excellent amenities. I loved the pillow menu — a small touch that made a big difference — and the bed was very comfortable. The location is ideal for tourists, with easy access to the main attractions and transport options. Suggestion for improvement: It would be great to have a fresh juice station at breakfast, allowing guests to mix and match fruits and enjoy freshly made juices on the spot. Overall, a fantastic experience. Highly recommend this hotel for its service, comfort, and convenience.

The pool, fitness center, and spa were excellent, and the breakfast buffet was impressive, with a wide variety of Asian and Western options.

Check-in was slow, and there was confusion about our booking—we had reserved one double room and one twin double room for our family, but this wasn’t clearly understood. Communication at the reception could be improved, especially in English, which you'd expect to be fluent at a luxury hotel. We were offered an upgrade that gave us more space and connecting rooms, which was convenient, but it also doubled the cost of our original booking.

I stayed in a business suite. Hotel makeup our room twice a day. But i confirmed with the manager that they did this to all room. And I am very happy to receive small gifts everytime they make the room. The service was good, staff greeted us every time we walk past while walking to the lift. Breakfast spread was good. Those who order latte can expect to see a Latte art with a cute Panda .

The spa steam room is not hot as expected. The jazuzzi is not working .

Excellent set at at Ritz Carlton Chengdu. Only initially planned to stay for one night but ended up staying two! Amazing, friendly staff who are true 5* standard from the front desk manager to the doormen who helped us with our luggage. Rooms nice and big and spotlessly clean. I would highly recommend and will be back. Thank you so much! Kindly upgraded by the staff as well to have a nice view of Chengdu city and rose petals in the room to celebrate an anniversary. Michelle at front desk was very professional and courteous to at check out.

Good breakfast and hotel service was amazing .Staff very welcome, helpful and friendly. The room was comfortable, huge, clean and quiet. Convenient to walk to Chunxi Road about 30 min walk and easy to take taxi. Thank you to Andy Chin. He given us a lot of information about famous spots. Thank you to A.M.Hasnain, Jerry,Sky and the lady who clean my room every day. We had a great time as guest at THE RITZ-CARLTON .We will definitely come back again.

Nothing

Housekeeping are very resourceful.

I have to wait to check in for a very long time because only 1 staff is checking guests in while the other lady staff was supposedly working on cash exchanging. It was already 21:30, there was not many guests. Should staffed enough to service guests. The last day, the porter was very slow in coming to pick up luggage & didn't bring the trolley. We have to help to bring our bags to floor 25 & then floor 1.

The hotel was in centre and easily to get to other sites. I liked the comfort of the room, and its view. The staff were very helpful and professional. It was a slight inconvenience having to change lifts from lobby to room but this is a minor inconvenience. The pool and steam room were great. I didn't get a chance to use the gym. Didn't have breakfast so can't comment on food.

There wasn't anything to dislike. Everything was great.

Exceptional service across the board. We stayed in a top floor corner suite and were treated like royalty for ~$430AUD a night. Absolutely worth every penny & in a tier of its own. The Ritz Carlton Chengdu is an outstanding bargain for luxury hotels and much cheaper than other ritz locations. Make sure to book a club room and attend all the meals you can. Ask for a souvenir room key if you want one.