Fabulous place! It has so many features, we didn't get to use them all - spa, gym, salon, restaurant, bar... just not enough time. Staff was great, rooms clean and comfy. This will definitely be our basecamp when we travel in BC.

We had a pet friendly room, and it could have used another table or second dresser for our things. Not enough surface area to set things on. Also, the pet rooms have no carpet, all hard surface (for cleaning, I'm sure!) so if your pup needs somewhere to lay down, bring the pet bed with you. We always bring ours, but we also went to Walmart and bought a couple of small rugs so our dog could walk without slipping around.

This was our second time staying here and it seems like they had made the effort to improve the look of the property a little. For example it seems like some areas were freshly painted and maybe the rooms were a little cleaner than before. The rooms really are a very good size, the common areas are pleasant, and we enjoyed the hot tub. We liked having coffee available at all times in the lobby. The room had everything we needed; plenty of outlets, toiletries, hair dryer. I haven't stayed in any other hotels in Cranbrook but this hotel appears to be the nicest option (at least by the way the other hotels look from the outside).

There wasn't really anything we didn't like. We appreciated the efforts to freshen up the hotel.

Convenient for travelling through the area

We got held up en route and told restaurant closed at 9. Arrived 830pm and had to be in restaurant and order by 845pm. Family of 4 turned away 5 mins later - very inflexible. Also don't like getting paper cups and plastic glasses

The jacuzzi tub in our room was amazing!! The bed was really comfortable

There was a big shower in the bathroom, but the there was NO water pressure, so barly any water came out if the shower head which made of a VERY cold shower. Not acceptable for the price of the room.

The things I liked most about the hotel were the size of the room and the pool/hot tub. We had plenty of space to spread out and we really enjoyed the hot tub after being out in the cold most of the day. I would stay here again.

There was really nothing we didn't like. I would say that if the hotel really wanted to wow perhaps they could do a deep cleaning and face lift in the rooms. Don't get me wrong - nothing was excessively dirty or broken. Little things, like cleaning the grout in the shower and repairing scuff marks on the walls, would go a long way to impress.

Do not eat breakfast but ate all four dinners in restaurant or pub. The food and service is excellent.

I am very satisfied with the property and service. I travel quite a bit and stay at least four days every second month and will be holding an educational conference on your property.

The hotel had been recently renovated and was clean, quiet and well-maintained. We had breakfast at the restaurant and were very pleased with the food quality, portion sizes and friendliness of the staff.

No complaints.

From the moment we walked in the door we were treated so well. The staff was wonderful. They made our stay so pleasant. We had the most beautiful room and our experience at the on-site restaurant was great. We will be back.

The staff were incredible and the room was stunning! It was our 5 year anniversary, and they provided us with some wine and snacks to congratulate us.

It is by no means their fault, but they door wasn’t accepting the key cards. But again, this is by no means their fault and did not turn us away by any means.

We were happy to be in a hotel that was clean. Staff very friendly.

The drain in shower didn't drain properly so a tiny bit of water filled in tub. I forgot to mention when leaving.