The place was very modern and clean, in a central part of Pinheiros close to food and bars. The area and place felt very safe and the whole building seems very new. The room had a great balcony and generally, the facilities were nice and clean. Perfect for what I needed.

The place is a lot smaller than it seems to be in the pictures. I expected a bit more room for the price and felt the value isn't quite there. Also, the bed was really firm. I know that beds in Brazil are firm in general, but this one felt like it was even more so.

Location and Building Amenities and Service are great. The reponse from the facilities team on whatsapp was fast.

The apartament looked infinished. No stage design, no decorative items, the bed sheets / towels didnt have a good quality, kitchen items were old. It´s a top location with poor hospitality standards.

That was no breakfast.

The apartment had a few things that wasnt working such the internet, some lights and the shower would heat sometimes.

Location and amenities

The communication with Charlie app wasn’t helpful at all.

The location is great

There were any things that did not work properly, from the locker, that took us mor than half an hour to get in the unit, to the toilet that was loose, the sink that was a bit clogged. It is too expensive for not having things working properly. It was also too impersonal… and the guest was AI, so it always toke a lot of time to get an answer…

Very comfortable place, well located, and well cleaned.

Wasnt able to open the electronic lock, the company didn't believe me and asked me for videos to prove that the number they gave me was incorrect. After a long time (they provided more incorrect numbers and then told me to get the physical key at the front dor) I managed to get inside, but the coffee machine didn't have an adaptor to fit inside the wall. When I wanted to request a late checkout the process was complicated. Every interaction I had with the whatsapp customer service tool felt like talking to a corporation, not a host or a hotel. The bed was comfortable and place was very clean, but for a 1 day stay, there were too many problems for a good review.

Air conditioning not working and the bathroom trash was broken

The polite security guard. Who had nothing to do with the host.

The Host is a company hosting many units in the area. I have used them before in different locations. Their system is useless. They requested an online choeck in that never worked. Every time I tried to contact them a Bot answered. I could not have a nrmal human being to help me with my issue until check in time. When I arrived at the property, the building security did not have my details. Only then a normal human was available, 4 attendants + 2 hours later, I was allowed into my apartment. Which was in an awful state. Bed linen was not on both sides of the duvet (DISGUSTING), the shower had mould all over. NEVER AGAIN I will stay in CHARLIE apartments.

The building infrastructure is great.

Very uncomfortable bed and couch. Mold everywhere in the toilet, dirt mattress. Very bad condition considering the standing of the building and surroundings.

Location

Wifi did not work at all - Very inconvenient and company did not take any initiative to sort problem/inform guests.