Excellent breakfast, comfortable quiet room (2nd floor), excellent dinner options. Most staff were very friendly and attentive.

There was one particular server in the restaurant who regularly seemed resistant to get us our bill and was generally curt with us both at breakfast and dinner. In one instance, we asked him if we could split our dinner bill in two and were told "This is not possible." The following night, we returned as a party of five and asked a different server if we could pay individually and were told "Yes of course! This is no problem." A strange side note on an otherwise excellent stay.

Great location, nice room design.

It was missing toilet brush and towel hangers in the bathroom.

Central- close to metro and trams- easy to walk to big attractions if you prefer to walk. Quiet rooms despite a lot going on in the hotel- we were not disturbed. Comfy beds and an excellent hot water shower after a day of exploring Vienna. Check in and check out was super easy. Yes, they took a deposit of €50 per night but it does come back to you or you can use that deposit to wine and dine at the hotel. The reception staff were very clear about requesting a cleaning service.- which honestly we didn’t need as the room was really clean to start with.

The way guests treated the staff. Please and thank you’s go a long way.

I love the hotel, it was quite close to the centre. Everything was quite walkable or easily reachable with public transport which was nearby. The hospitality was amazing. I was able to leave my bag there for a few hours before check-in and even after check-out. The restaurant had nice food, reasonably priced though I did feel like their dinner menu could be more extensive. But all in all I did enjoy my stay and I’m definitely going back if I’m ever in Vienna again!

You have to pay a €150 deposit plus your actual stay upon arrival. You get it back after you stay but I wasn’t made aware. It would have been nice to know this beforehand.

Amazing hotel, really lovely facilities, friendly staff who gave us great recommendations for breakfast / lunch / dinner / bar spots. The hotel is in a great location and the rooms were clean and bed was very comfortable. The only piece of constructive criticism I can say is to provide guest amenities such as slippers, and a vanity kit in the bathroom including cotton buds / shower caps. For a 5-star hotel I was surprised that they did not provide these. For someone who travels frequently, it’s the smaller details that make a difference and make a hotel stand out from the rest and make the experience that bit more memorable.

Great Location just minutes from Stadtpark. Great facility & rooms. Bed are amazing and the pool very nice with an amazing view. Nice value for money in Vienna.

The service is clearly insufficient, probably understaffed or just negligent... the waiting time at breakfast is just not acceptable (first day I left after 25 minutes waiting without anyone asking). Ex. : 3 of the tables at the pool bar, during rush hour, were just filled with dirty dishes because no one took care of it... And more importantly, appart from receptionnist the staff was quite unwelcoming (if not rude) and looked upset with the presence of customers.

The breakfast bag, coffee and tea facilities and cold milk in fridge together with coffee and croissant in the bar area worked well on the day we didn't have time for the excellent à la carte breakfast, which I highly recommend. Very good service and beautifully presented food. We arrived very late and tired and didn't quite understand that the room cleaning had to be requested, but apart from that, very helpful staff and clean room. Lovely comfortable bed. The location really could not be better on the edge of the Stadtpark. And great views from the 7th floor but probably from any floor given its position.

Would just say the room lacked a bit of clothes storage space. A couple of hooks near the entrance would have solved it easily enough. A bit higher standard of housekeeping without having to request it.

Reception staff brilliant as were bar staff

I know it’s common in Austria to give a table for 2hours, but with international guests it should not be the case in hotels. On two occasions I couldn’t get seated in the rooftop bar as it was full of clientele who weren’t staying. Why not keep say 8 tables for hotel guests especially in peak season. Also without a simple WhatsApp message to all or a sign, all of a sudden sunbeds could be reserved not all guests knew this. The pool staff however were all great especially Angelica

This hotel is simply gorgeous! The decor is vintage and cozy. Everything is clean and pristine and the staff is very friendly. We particularly loved the bed in our room, which was extremely comfortable! Having a mini fridge in the room is a nice plus we weren't expecting! We didn't try the restaurant, but the downstairs bar is lovely and the service was incredible. The neighbourhood is quite quiet and it's easy to travel to with stations a few minute walk away in several directions.

Coming from Scotland we found the room a little warm at night with our thermostat not going any lower that 20 degrees, but we forgot to ask the staff if we could change this, so this might be more on us!

Hotel and the facilities were great overall. The reception has welcomed us very friendly even though we have arrived earlier than the check in time. Lea at the reception was great, she helped us a lot and she was very energetic and lovely, special thanks to her.

There is no toilet brush in the room toilets. I found this very awkward. It is very disturbing, not to be able to clean the toilet after using it if you are sharing the room with someone.